Confidence for
the passage ahead.

North Star sends you a private invitation to set up your password. After that, use Owner & Captain Portal at the top of the website. You see only the projects assigned to your account. If you need access or a fresh setup link, contact the shore team.

Yes. For an equipped passage, we place the agreed satellite tracking link in your project portal. Open it to see the yacht’s latest reported position on the provider’s tracking page. Check the position timestamp: updates depend on the device, reporting interval and satellite connectivity. Tracking complements the agreed passage updates; it is not continuous monitoring or an emergency channel.

A capable independent captain may be an excellent mariner. North Star adds a company-managed operation around that person: captain verification, a shared brief, weather and practical support ashore, vessel-care requirements, reporting and coordinated handover. You have an accountable point of contact for the operation and additional support when circumstances change.

North Star checks qualifications, references, passage records and relevant yacht experience, drawing on captains known through our professional network. We match the appointment to the vessel, route, season, systems and wider crew. The captain receives an agreed operating brief and reports to our shore team throughout the managed delivery.

Yes. Departure photographs and condition records establish the starting position. We protect vulnerable finishes and furnishings using materials suited to the yacht, secure equipment and keep essential systems accessible. Captains are required to keep maintenance and machinery logs and handle the yacht conservatively to reduce avoidable wear.

Normal passage use and wear remain possible. Our vessel-care standard explains the practical measures around protection, servicing and handover.

You receive access to vessel tracking, with satellite communications connecting the delivery captain and our shore team. North Star relays relevant progress, condition, weather and routing decisions, technical developments and arrival arrangements. Tracking availability and update intervals depend on the equipment and connection; a position display does not replace operational reporting.

The captain takes the action needed for immediate safety. North Star promptly relays a situation report as communications permit, explains the options and helps coordinate a suitable port, manufacturers or contractors. We seek timely competitive quotations where practical and approval through the agreed authority before non-urgent additional work. Changes to timing and cost are explained.

You remain legally and operationally responsible for the yacht, crew, navigation and onboard decisions. We provide shoreside weather and routing input, tracking oversight, decision support, emergency contact standby and practical coordination with marinas, ports or agents as agreed.

The scope can include liaison with the builder, dealer and yard; launch and commissioning coordination; sea-trial attendance; a documented list of outstanding items; document and inventory review; builder follow-up; and readiness for the next phase. Owner familiarisation and practical handling are optional, separately scoped and priced.

We tailor the owner-representation appointment to the build stage and the owner’s intended use rather than applying a generic handover checklist.

The proposal will identify the management fee, captain and crew costs, travel, fuel, provisions, communications, marina or port charges and other anticipated expenses. Third-party costs and reasonable passage expenses are normally payable by the owner as set out in the agreed terms.