North Star Marine collects information that prospective clients choose to provide through the quotation form or by email. We use it to understand the yacht and requested service, respond to enquiries, prepare proposals, and coordinate services.
Information we receive
This may include your name, contact details, yacht information, locations, timing, crew or build-stage information, and additional notes you submit. Please do not send passwords, payment-card details, or sensitive personal information through the form.
How we handle it
Information is shared only with the people who need it to review or coordinate your enquiry, including relevant professional captains or service providers where appropriate. We retain enquiry records only as long as reasonably necessary for business, legal, and operational purposes.
Online quotation enquiries
Our quotation form stores your enquiry in our hosted operations system for authorised North Star Marine team members. Enquiry acknowledgements and internal notifications are sent through Resend when live email is enabled. FormSubmit, a third-party form-processing service, remains a fallback when managed email is unavailable. Website hosting and enquiry storage are provided through Sites infrastructure. We do not automatically send enquiry records to an AI service. Only submit information needed for the enquiry; do not include identity documents or sensitive records. We will arrange an appropriate way to share supporting documents when needed.
Private project workspaces
Invited owners and captains can share project documents, photographs, messages, passage reports and expense records. Access is limited by project assignment and the sharing choices made by operations. We record relevant account activity, changes and approvals for traceability. Keep uploads relevant to the service; do not upload passwords, payment-card details or unnecessary identity documents.
Where a satellite tracking link is provided, choosing it opens the tracking provider’s page in a new tab. The provider controls that page’s sharing settings and any password requirement. If the optional in-portal position feed is configured instead, it displays positions filtered by assigned device and passage dates; opening its map connects your browser to OpenStreetMap.
Optional assistance and notifications
If AI assistance is enabled, an authorised operations team member may send a selected report or document to OpenAI to prepare a draft or extract factual details. This is a deliberate review action, not automatic processing of every upload. Outputs require human checking and do not decide insurance cover, safety, navigation or expenditure. Please tell us if you require manual handling of your documents.
When enabled, Resend processes recipient addresses, branded email content and delivery-status information for enquiries, invitations, proposals and project notifications. Enquiry copies and issued proposals may be sent as PDF attachments. Routine project notifications link to the authenticated workspace; private uploads are not automatically attached. We retain sending records for operational traceability and handle bounced addresses and complaints. Replies go to our business mailbox, not automatically into the portal. Our team can confirm which connections are active for your project.
Website analytics and your preferences
When Google Analytics 4 is connected, analytics starts automatically on our public website unless you have opted out on this browser. Google Analytics uses cookies to measure visits and browsing activity. You can turn analytics off or on using Analytics preferences in the footer without affecting your enquiry or access to our services.
Analytics measures public page visits, successful enquiries and clicks on our phone, email and WhatsApp links. Google may process browser and device information and derive approximate location from your connection. We do not intentionally send your form answers, contact details, yacht information, enquiry reference or private project records to Analytics. Our own events exclude URL queries and fragments. Marketing analytics is not installed in the private operations, owner, captain or crew workspaces.
Your choice is remembered on this browser until you change it or clear the website's stored preferences. Earlier opt-outs remain respected. If you turn analytics off, we stop sending analytics events and remove accessible Google Analytics cookies on our domain; this does not erase data already processed by Google. Blocking storage may prevent your choice being remembered on later visits. We do not enable advertising personalisation through this connection.
Your choices
You may ask us what personal information we hold about you or request correction or deletion, subject to applicable legal obligations. Contact enquiries@northstarmarine.co.uk.
For questions about how we handle your information, please contact our team using the email address above.